returned items will be accepted only in the state and in the original box .
The return of the neck is at your expense , you should keep the postal receipt or courier .
IMPACT SURF disclaims any liability in case of loss or damage during shipment of the package in the return shipment.
As provided for by Legislative Decree n . 206 of 06/09/2005 , the customer is http://www.impactsurf.com given the right to withdraw from the contract .
The law provides for the possibility of withdrawal for the consumer to return the product purchased and obtain a refund of the price previously paid net of transport costs. The withdrawal right must be exercised within 10 working days from receipt of goods. The right of withdrawal does not apply to products made to specifications or clearly tailored to the specific needs of the buyer .
only costs that the customer will suffer in case of withdrawal are those of reshipment to the IMPACT SURF previously purchased product .
The withdrawal is not validly exercised , and gives no therefore entitled to a refund of the price, if the product is not returned substantially intact , such as in cases of:
- absence of the original ( we recommend that you keep the original packaging of the product at least until the expiry of the deadline for the exercise of the withdrawal) ;
- integral elements of the product (accessories , instruction manuals, etc. ) ;
- Damage to the product for reasons other than transportation ;
- condition of the product is not normal .
The right of withdrawal may only be exercised on the entire product, not only on a part of the product itself .
Here are the steps to exercise the right of withdrawal:
1. within 30 working days of receipt of the customer must send the goods to IMPACT SURF by registered letter with acknowledgment of receipt , the withdrawal form can be downloaded from the this page, completed in all its parts in which it will notify the to terminate the contract . The withdrawal form will be paid in advance via phone at (+39 ) 080 534 38 01 , or via e -mail email@example.com
2 . Happened the receipt by the IMPACT SURF registered letter with acknowledgment of receipt containing the declaration of termination, Customer Service will communicate http://www.impactsurf.com to the customer via e-mail , the address to which to ship the goods to be returned , and the return authorization number .
3 . The customer must ship the product carefully packed in its original packaging to avoid damage with adhesive labels, etc. and complete with all the original content through a courier , to the address indicated .
4 . Shipping charges for the return of goods are always paid by the customer. We recommend that you insure the shipment against theft, loss or damage during transport .
If the product is not insurance, to be paid by the customer , in case of damage or loss during transport , IMPACT SURF reserves the right to charge any costs for damages.
5 . Shipment by Customer must be made through Courier within the ten working days of the notification of the return authorization number which took place via e-mail .
Upon receipt of the goods , IMPACT will SURF to verify the integrity and reimburse the customer the amount of the item purchased , excluding shipping charges incurred during the purchase .
The refund will be by bank transfer to the account specified by the customer in the form of withdrawal within thirty days from receipt by the IMPACT SURF letter of withdrawal, if the goods have been shipped to the customer within ten working days of the notification to the customer the return authorization number , and whether the goods are received at the address indicated by the IMPACT integrates SURF
If the goods are damaged during shipping , IMPACT will SURF notify the Customer thereof (within five working days of receipt of the product in their stores) , to allow the customer to file a timely complaint against the courier of his choice and obtain a refund of the product value (if insured by the Customer ) .
Defects of conformity
IMPACT SURF liable to the Client for any lack of conformity existing at the time of delivery of the goods ( articles 128-135 of Legislative Decree no . n . 206 of 06/09/2005 ) .
The legal guarantee in favor of the consumer covers defects of conformity existing at the time of delivery of the goods or that appear within two years after delivery of the asset. The guarantee is not applicable , for example, in the case of negligence , carelessness in the use and / or maintenance of the product or any other type of use is not indicated and therefore not up to standard. In case of lack of conformity, the consumer has the right to restoration of conformity good ( no additional no cost ) by repairing or replacing all or part of the asset, or a proposal for a price reduction, according to the provisions of art. 130 of Legislative Decree n . 206/2005 .
We report points to communicate the lack of conformity :
1. Soon discovered the defect and in any event within 24 (twenty four) hours from the receipt of the goods , the customer must send the form lack of conformity by registered letter with acknowledgment of receipt , completed in all its parts , which requires the elimination of the lack of conformity to firstname.lastname@example.org.
The customer may advance by fax at (+39 ) 080 534 38 01 or via e -mail email@example.com such forms.
If possible , it would be preferable to add a couple of pictures of the defect to carry out the necessary checks and provide shortening the corresponding resolution .
2 . receiving such notification, the Customer Service http://www.impactsurf.com à contatter the customer to communicate the possible ways and the return number to be indicated on a copy of the form already anticipated to be submitted in original with the product itself.
3 . The Customer must carefully protect and pack the product (preferably in its original packaging and in this case avoiding damage by adhesive labels, etc. ) and complete with everything originally received . IMPACT SURF will send its courier to collect the product at no additional cost to the customer . After checking the product returned by the Customer , IMPACT will SURF replacement or repair and will proceed the shipment of the product, except as provided for by art. 130 of Legislative Decree n . 206/2005 .
Where can I download forms ?
Download the forms in PDF format:
- Defects of conformity